Clarity INT9 A/D Uživatelská příručka stáhnout pdf (Strana 53)

Clarity - Getting Started Troubleshooting

3. Your protective key may not be correctly

connected.

Solution:

a) For a dongle connected to a parallel port:

• Try to print on the connected printer.

• Ensure that the printing cable is not too long

(>3m).

• Disconnect the printer cable and connect the

dongle directly to the port of the computer.

b) For a USB dongle, check the following:

• A USB dongle may not be used in Win NT

• See whether the USB port is working (e.g. try

to connect a different device, etc.)

• See whether the HW driver is installed. In

this case the green LED on the dongle should

be lit.

7.2.2 DEMO – Keylock test failed

Your protective key is probably damaged.

Solution:

Contact technical support to replace damaged

key.

7.2.3 DEMO - WRONG S/N

The User Code of the workstation does not

match with the code in the protective Hardware

key.

Solution:

Use the Help – User Code command in the

Clarity window to enter the correct user code to

unlock your station.

The 16-digit User Code can be found on the

installation CD or on the attached CD

package inside one of the guides.

Note: The User Code dialog does not distinguish upper

case and lower case.

If necessary, contact the manufacturer or your

dealer to request this code. You will need to

provide the serial number of the workstation.

TIP: Be careful not to mix up “I” with “1” on keyboard.

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Clarity INT9 A/D Uživatelská příručka Strana 53